Status & Reliability
Last updated: 2026-07-10
This page describes how VeriFluent is built to stay reliable, and how we intend to communicate when something goes wrong. We do not publish a fabricated uptime figure. A live status feed will be linked here once it is wired to real monitoring; until then, this page is an honest description of the posture behind the platform.
Current Status
A machine-published, real-time status feed is not yet live. We will not show a green light we cannot back with real monitoring. When the live feed is connected it will appear here with component-level state and incident history. For urgent operational questions in the meantime, contact us directly.
How The Platform Is Built To Stay Up
VeriFluent runs as horizontally scalable services with no single-pod dependency: shared state lives in Redis for queues, progress and sessions, and in Postgres for durable business records, so requests are safe across multiple instances. Translation runs on worker pods that scale with load. This multi-pod design means a single instance failing does not take the platform down.
Durable Jobs And Graceful Degradation
Long-running translation is queue-backed, never tied to a single HTTP request. When a required provider or configuration is temporarily unhealthy, jobs stay queued rather than failing, and are picked up when capacity returns — you are not charged for work that has not run. Pricing and provider settings are snapshotted at job start, so in-flight jobs are unaffected by later changes.
Data Durability And Backups
Durable business state is held in Postgres and job artifacts in object storage, each on managed infrastructure with its provider's backup and redundancy. Your documents are stored on UAE-based infrastructure. We are formalizing and documenting backup and restore procedures as part of our reliability roadmap.
Incident Response
When an incident affects service, our intent is to detect it, contain it, and communicate clearly in business-level language — what is affected, what we are doing, and when we expect resolution — without exposing internal implementation detail. Post-incident, we review the root cause and fix it at the source rather than patching the symptom. Formal, published incident communications will accompany the live status feed.
Service-Level Commitments
The Services are provided without a contractual uptime guarantee unless a separate service-level agreement (SLA) has been signed. Enterprise customers who need defined availability and response targets can discuss an SLA with us. Contact support@verifluent.ai to start that conversation.
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Common questions
- What is your uptime percentage?
- We do not publish an uptime number we cannot back with real monitoring, and we will not fabricate one. A live, machine-published status feed will be linked here once it is connected to real monitoring.
- Do you offer an SLA?
- The Services are provided without a contractual uptime guarantee by default. Enterprise customers who need defined availability and response targets can arrange an SLA — contact support@verifluent.ai.
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